FAQ: Frequently Asked Questions

🛒 Ordering and Payment

What payment methods do you accept?
You can check out securely using all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed through encrypted checkout for your protection.

Do you take custom orders?
Occasionally! If you spot a sold-out piece or want something similar (different color, stone, or metal), just message me. I’ll let you know if I can recreate or modify it.

Can I use a gift card or discount code?
Absolutely — enter your code at checkout and the discount will apply automatically before payment.

 

 

📦 Shipping

When will my order ship?
Ready-to-ship pieces usually leave my studio within 2–4 business days.
Made-to-order or custom items may take 7–10 days, depending on the design.

How will my order ship?
All orders include tracking. You’ll receive an email with your tracking number once your package is on its way.

How is my jewelry packaged?
Each piece is gift-ready in a jewelry box or pouch, wrapped with care and a handwritten thank-you. If it’s a gift, add a note at checkout and I’ll include it for you.

 

 

💎 Materials and Care

What materials do you use?
I work primarily with gemstones with metals such as copper, sterling silver, and genuine gold-plated findings. Each piece is handcrafted in small batches, so natural variations make every one unique.

How should I care for my jewelry?

  • Keep pieces dry and remove before showering, sleeping, or exercising.

  • Store in a soft pouch or box.

  • For raw metals such as copper or sterling, use a gentle polish cloth to brighten, or let the metal develop its natural patina for an earthy look.

  • Please reach out with any questions about caring for your jewelry!

 

 

🔮 Returns and Exchanges

What is your return policy?

All returned or exchanged items must be in brand-new, undamaged condition and unworn.

I accept returns within 7 days of delivery on ready-to-ship items. Buyer covers return shipping and the item is subject to a 10% restocking fee.

Exchanges can be accommodated within 30 days of delivery for unworn items. 

Customized or made-to-order pieces are final sale.

My order arrived damaged — what should I do?
Please email me within 48 hours with photos of the packaging and item so I can make it right. 

 

 

✨ Other Questions

Do you offer wholesale or consignment?
I occasionally partner with small boutiques. Send a message if you’d like to carry Moss & Moonstone Cottage pieces.

How do I join your email list?
Sign up for the Cottage Circle on the homepage to receive 10% off your first order and early access to new drops.

Do you make matching sets?
Definitely! Many earrings can become coordinating pendants or bracelets — just reach out for options.

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